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Refunds and Cancellations

REFUND/CANCELLATION POLICY

Once an order is confirmed, Jijaai Foods - “SNIGDHAM” will not accept return or refund requests . However, in any of the below situations, we are more than happy to work with our customers to find an amicable solution that is fair to all parties.

In case of Damaged product

  • Jijaai Foods - “SNIGDHAM” needs to be notified of damaged product within 5 days from delivery date via email to jijaaifoods@gmail.com
  • In the email, order number, image of invoice, 1 outer box image, 2 clear images of damaged product to be sent.
  • In case of multiple item shipments, only the affected product can be returned and replaced.
  • We will be happy to re-send and replace the product(s) promptly and we will work with you on providing an amicable solution.
  • Email will be responded to within 48 hrs and full assistance will be provided thereafter.

In case of Missing product

  • Jijaai Foods - “SNIGDHAM” needs to be notified of missing product within 5 days from delivery date via email to jijaaifoods@gmail.com
  • In the email, order number, image of the invoice, 1 outer box image, 2 clear images of the opened box with all items received to be sent.
  • We will be unable to accept a refund request. But, we will be happy to promptly re-send the missing product.
  • Email will be responded to within 48 hrs and full assistance will be provided thereafter.

In case of spoiled product

  • Jijaai Foods - “SNIGDHAM” needs to be notified of spoilage of product within 10 days from delivery date via email to jijaaifoods@gmail.com
  • In the email, order number, date of packaging/ date of manufacture, clear images or video of the product to be shared .
  • We will be unable to accept returns due to variance in taste, texture, colour or aroma. This is because our products are completely natural, so no two batches will be identical. No compromise is made in the natural production process, use of best and natural ingredients and we will ensure that maximum nutritional value is retained.
  • We will work with you on providing an amicable solution.
  • Product will be replaced after due investigation and diligence and we assure a fair outcome at all times.
  • Email will be responded to within 48 hrs, and full assistance will be provided thereafter.

Shipping Policy

We usually pack and ship your order on the next business day from when you placed the order. It usually takes up to 3-5 business days for your order to reach you from the date you placed it, depending on which part of the country it is destined to. However, delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes. A complete postal address including pin code, email id and contact number is essential to help us ship your order. Kindly cross-check your pin-code and contact number before you complete your order. As soon as your package is dispatched, we will email you your order tracking details. Kindly bear with us until then. Please note that the free shipping policy will apply only if specified so as part of promotional campaigns or special offers. For any further clarifications, please contact us at jijaaifoods@gmail.com